Diamond Store Fixtures makes every effort to send your shipment the best way and at the lowest possible price: via UPS, Fedex, Purolator, Canada Post, or Common Carrier. All shipping charges, and Handling Charges, are the responsibility of the Customer. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred. You may also pick up your orders at our location. All products are inspected before they are shipped out, our responsibility ends when the products leave our premises. Any claims for loss or damaged products must be made directly with the shipping carrier. Once the order is received you must inspect it and state in writing if there is any visible damage on the shipping waybill. If there is concealed damage please keep the original packaging for inspection and note that most carriers will not accept claims unless the packaging is available. We are not responsible for damage in transit or delivery delays due to reasons beyond our control.